Privacy Policy

1.1 Softworld (India) Private Limited ( "We", "Our", "Us") recognizes that your privacy is important to you and that you have a right to keep your Personal Information (as defined below) confidential. Accordingly, We have developed this Privacy Policy in order for You to understand how We collect, use, communicate, disclose and otherwise make use of Personal Information on the website ("Website"), to the extent applicable ("Privacy Policy").

1.2 This Privacy Policy explains how We protect the Personal Information provided through Our Website to the best of Our ability and how We may use the Personal Information in connection with the Services offered through the Website. The detail in relation to the use of Personal Information and the Terms and Conditions for the use of the Website is available here:

In the event the Website is being used by a person on your behalf, the expression "Users" or "You" or "Your" shall apply to such person as well. If You do not accept and agree to be bound by all of the terms of this Privacy Policy, please do not use the Website.

2.1 By sharing any Personal Information or registering for, accessing, using, and/or downloading any content on this Website, You consent to the collection, storage, processing, disclosure and use of Your Personal Information as outlined in this Privacy Policy and You confirm that such use of Your Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

2.2 You acknowledge that You are providing Your Personal Information out of Your free will. You hereby acknowledge and agree that the collection and receipt of Your Personal Information by Us is necessary to provide the Services to You.

2.3 In the event You do not provide Your Personal Information as may be required for registration or thereafter, or fail to provide such permissions as set out in Clause 5 of this Privacy Policy, We shall not have any obligations to provide the Services agreed to be provided under the Terms and Conditions and We may restrict or prohibit Your use of the Website.

We may use personal information for purposes including:

• To operate Your account on the Website;
• To provide the Services effectively;
• To perform studies, research and analysis for improving Our Services;
• To ensure that the content and advertising displayed are customized to Your requirements from the Website;
• To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, or the Website-usage related announcements and other security announcements;
• To transfer Personal Information if We are acquired by any other entity;
• To provide all Personal Information relevant and required for the Our Website to view Your profile;
• To respond to legal notices, court orders or any other legal process or to establish or exercise Our legal rights to defend against legal claims;
• Investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms and Conditions, breach of Our agreement with you or as otherwise required by law;
• For any other purpose which We may deem fit in respect of the Services, subject to applicable law for the time being in force.

For grievances or updates to your personal information, email support@swindia.com or call 91-141-2577600/601 / +91 95299 13873.

All disputes involving but not limited to rights conferred, compensation, refunds, and other claims through this Privacy Policy will be resolved through a two-step Alternate Dispute Resolution mechanism

Mediation: In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both User and Us ("Parties"). Both Parties may raise a name for sole arbitrator and in case both Parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the Parties are not able to reach a consensus within two proposed mediators, We reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both Parties, however the Parties in good faith will attempt to bind by the decision.

Arbitration: In case that mediation does not yield a result suitable or preferred by any one of the Parties, arbitration may follow, the award of which is binding on both Parties. The Arbitration Board shall comprise three members – one appointed by each Party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Rajkot, Gujarat, India. The proceedings of arbitration shall be in the English language. The arbitrator's award shall be final and binding on the Parties. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Jaipur.

The Arbitration Proceedings shall be governed by the laws of India i.e. Arbitration and Conciliation Act, 1996.

See also our Terms & Conditions for general governing law.