The new normal post-Covid has not only changed the behavior of customers making purchases but has also increased their dependence on e-commerce solutions and technology. People are now more aware of contactless delivery, and they no longer want to live in crowded places.
That is why now, whether it is the purchase of medicine or groceries, they want from everywhere to get the facility of ordering or paying bills in work-to-work contact.
This blog post stresses the importance of contactless delivery and provides organizations with the necessary steps to take for safer delivery and less home delivery.
Many companies and store owners have implemented contactless options for order, pick-up, and delivery of their products. The reason behind this is to cope up with the environmental challenges and ensure community safety.
Index….
- The contactless delivery Model
- Need of contactless delivery system in 2020/2021/2022
- Facts on contactless delivery
- How does contactless delivery work?
- Key Aspects of Contactless Delivery
- Why do you need to set up Contactless Delivery in your business?
- Benefits: What does SWIL software offer for contactless delivery
- Final Thoughts
The contactless delivery Model
In today’s world, the contactless delivery approach is in high demand. It has now become a vital source of protection for all businesses and individuals. As a result, governments all around the world have adopted it.
In this type of delivery approach, a delivery professional places an order outside the customer’s doorstep, avoiding any physical encounters. As a result, the risk of developing a contagious disease like the COVID-19 virus is greatly reduced.
Need of contactless delivery system in 2020/2021/2022
Covid-19 has had major effects on the world in 2020 and 2021. Out of this, contactless service is one such major change applicable even after the management of the epidemic and will be used in the years to come.
According to The Guardian 2020, the retail and department stores dropped in sales, but the food deliveries increased by 8.7% in Australia.
However, one sector which has not suffered any loss was the pharma sector. This sector has helped the whole world a lot in dealing with this epidemic and connected itself with technical facilities. It includes using the software, from delivering medicines on time to the patients, ordering them sitting at home, receiving payments and delivering them.
Thus, contactless delivery is needed today and tomorrow to prevent pandemics. During the pandemic, it significantly reduced the chances of contracting the COVID-19 virus.
Facts on contactless delivery
- According to a 2020 study by Mckinsey & Company, the tendency toward e-commerce is growing, with China seeing a 15-20% increase in online orders.
- Hard-hit countries, such as Italy, boosted their digital shopping footprint by 81% in the first week, showing the necessity for contactless delivery options, according to Mckinsey & Company.
- Furthermore, according to TechCrunch 2020, during the Covid-19 pandemic, food grocers such as Walmart witnessed a 160%increase in the downloads of their delivery applications.
These figures show significant shifts in consumer behavior that are likely to become the new shopping standard. This way, companies can ensure by adopting contactless ordering, pick-up, and delivery alternatives.
- Clients receive their items on time
- And, at the same time, the community is protected
How does contactless delivery work?
Due to prolonged lockdowns in the early stages of the pandemic, orders that were cancelled after payment became frequent. Hence, to provide instant convenience to the customers and to maintain trust, the pharma business is constantly moving ahead with a smart service coupled with technology.
When a customer places an order and opts for contactless delivery, the delivery boy drops the order at the customer’s doorstep. It notifies the customer and the business owner of completing the delivery process by sending a picture of the order being placed outside the door through its mobile application.
The process involves taking orders, billing them, delivering orders, and taking orders for payment. So all this can be easily accomplished through a contactless delivery system.
SWIL has pharmacy management software that is easily integrated with B2B/B2C and delivery boy management APP. Through this, you can digitally buy and sell stocks in a contactless manner.
Key Aspects of Contactless Delivery
As the pandemic intensified and began to affect more people’s lives, the importance of technology in the pharma business grew. Thus, the business realized that they would have to do more to ensure the safety of both their customers and the staff.
Soon the contactless delivery and ordering system was adopted. The business continues to add more layers of security and transparency to the existing contactless distribution model by leveraging advanced digital tools.
So, the entire concept of contactless delivery came into existence after the pandemic, which gives Pharma owners and patients more concern on contactless services.
Thus,
- Providing a contactless delivery option for customers
- The order is left outside a customer’s door by the delivery person.
- Customers are being notified about the delivery via an image.
- Orders are paid for online to minimize cash and credit card hassles.
- To assure on-time contactless delivery, track the delivery executive.
- Keeping track of the delivery executive to assure contactless delivery on time
- Providing customers with a contactless delivery paradigm that is self-service.
- Physical receipts are being phased out in favour of electronic evidence of delivery.
These are some essential aspects that every Pharma owner should know.
Why do you need to set up Contactless Delivery in your business?
To gain customer’s trust
Gaining customer trust is the dream of every business. But when times are challenging, you may lose your customers due to a lack of services or disruption in stock management. The same happened with the Covid-19 situation; many businesses lost their hope and closed down.
Businesses that made the correct decisions and adopted technology, on the other hand, are now well-established.
The pharma industry was in demand during Covid-19 because it was the need of the hour. But the most critical aspect of this was figuring out how to get drugs to patients and the poor without having to interact with them. With the contactless system, technology made it simple.
Implementing a contactless delivery system in your businesses will win customers’ trust. They will prefer your services and products over others’ as they will consider it safe and secure for them.
Using a contactless delivery system to offer your services will create a safe atmosphere for your customers, conveying that you value their safety above all else. They’ll be convinced and satisfied that your company is willing to go to great lengths to ensure their wellness.
To stay ahead of the competition with other business
Staying ahead of the market competition is also the dream of every business. But in this challenging environment, managing and maintaining businesses has become a sensitive task, and one wrong move can lead to a collapse.
Many companies are trying to find the best solution for their last two years and current problems: a contactless service system. It customizes the situation to meet the customer’s expectations and helps provide the service of contactless medicine delivery.
Any pharma business owner may go ahead of the competition and grow their company to new heights by using a contactless delivery system. Because some businesses have already deployed contactless delivery systems, you should also think about how you can stay competitive.
To curb any emergency like COVID-19
There is no physical or direct contact between the delivery boy/staff and the customer in a contactless delivery system. Customers submit orders and pay for them online, and delivery personnel deliver the bundled product to the customer’s door. Furthermore, the distribution centre and corporate locations are cleaned on a regular basis.
Using the software, you can provide all the contactless ordering and payment and delivery facilities to your customers to get the medicine. That is why technology also has an essential role in this challenge.
The use of technology ensures no spread of Covid-19 or any other disease. It is designed to limit the interaction of pharma staff and customers between ordering, billing and delivery.
Quick Points that Help you to Set up a Contactless Delivery In Your Pharma Business Operations
- Make a contactless delivery option available on your website and mobile app.
- Sanitize your business and warehouse on a regular basis.
- Train your employees on how to maintain safety and hygiene standards.
- Ensure that your employees’ health is checked on a regular basis.
- Utilize digital capabilities to improve your online ordering system.
- Through numerous marketing actions, inform your clients about contactless services.
Benefits: What does SWIL software offer for contactless delivery
Pharma Software is continuously making a significant contribution to the Pharma Industry through its software for 27 years. From time to time, Swil Pharma software is being updated as per the market and environmental demand, whether it is a matter of GST or the idea of dealing with an epidemic like covid.
Swil has configured its pharma software to provide contactless ordering, billing, and delivery facilities to provide contactless services to its customers. Let’s take a look at some of the benefits of Swil software.
It helps keep everyone safe.
Security is essential for every business. This becomes even more important when it comes to the pharma industry as it focuses on society’s safety. In this pandemic, we all learned how important it is to maintain social distance for the public’s safety. However, in addition to the obvious precautions for the health and safety of your customers, you must also prioritize the well-being of your employees.
With mandatory face masks and vaccinations, we also need to make our business tech-friendly with SWIL Pharma billing software. It completely eliminates physical contact and provides easy ordering, billing, and delivery options. In this way, you ensure the safety of both your customers and employees.
It saves time & money.
Nowadays, customers are afraid of coming in contact, and many such situations are created that they do not even come to pick up their goods from the store. Such a situation can become a major factor in sales loss for a pharma businessman.
SWIL Pharma software intercepts any such loss status and transmits the ordering status, delivery status, billing status to the customers through alerts through technology. SWIL offers no-contact delivery, for which you need to connect to its B2B/B2C and delivery boy apps. This way, you can share the exact estimated arrival time with your customers.
This provides additional space and freedom for both your drivers and your buyers. It also benefits your larger company because you can fit more delivery routes into one day, saving time and money on each delivery.
It makes you paperless.
Contactless and paperless are two sides of the same coin. You cannot be contactless without being paperless.
SWIL Software for the Pharma Industry eliminates the need for physical contact, and you need to touch at least a paper document. You can do the verification process through technology and contactless ordering and delivery. By sharing a photo of an order successfully delivered to the customer’s doorstep, you accomplish what used to take hours or even days for delivery.
It digitizes your business.
The software system inevitably gives you a digital transformation when it comes to contactless delivery. You take your business one step further, which every business needs now.
The SWIL Pharma management software gives you a way to digitally handle orders, payments, and deliveries. It digitizes Inventory, Reporting, and Accounting. This way, instant access to all order details upon delivery helps you stay ahead of the game and have confidence in your bookkeeping.
Final Thoughts
Just as you adapt to any new technology or process, implementing contactless delivery is not an overnight task.
However, the contactless system is now the market’s demand and not adopting it can be a loss-making deal for you. Customers expect it, and public safety demands it.
Even after the pandemic is over, contactless delivery will continue to be a huge factor in buyer decision-making. If you want to retain customers, you have no choice but to adopt a contactless system.
If you search for the Best pharma software in India, then look for SWIL Pharma Software and get countless business benefits. Contact us today for more information.
